Terms of Service

Terms of Service
1. General
1.1. Terms
1.1.1. “Client” refers to shareholders, employees, sub-contractors, temporary personnel, representatives or other consultants engaged by or on behalf of the Client.
1.1.2. “Steadfast” refers to any Steadfast directors, employees, sub-contractors, temporary personnel and other representatives.
1.2. Commencement. These terms are deemed accepted upon commencement of work by Steadfast, or when the Client makes a request for services in writing, or accepts in writing a quote supplied by Steadfast.
1.3. These terms are subject to change from time to time and our website will contain the latest update.

2. Payment Terms
2.1. Rates quoted are subject to GST unless otherwise stated.
2.2. Deposit or Purchase Order is required before work commences.
2.3. Projects and Services will be invoiced fortnightly or monthly in arrears, according to project quote.
2.3.1. Monthly retainer services for Director Consulting are invoiced in advance, and payable before commencement.
2.4. Invoices are due within 14 days from the date on the invoice, unless otherwise agreed prior in writing.
2.5. Any disputes regarding the invoice must be raised within 7 days from the date of receipt of the invoice. Failure to raise a dispute within this period will be considered acceptance of the invoice terms.
2.6. Late payment of invoices may result in temporary cessation of services provided by Steadfast to the Client, until full payment is received.
2.7. Late Payment Penalty: A 5% late fee applies if payment is not received within 30 days of invoice date.
2.8. In the event that legal action is necessary to collect overdue payments, the Client shall be responsible for all reasonable costs and expenses incurred by Steadfast, including but not limited to legal fees and collection agency fees.

3. Cancellation and Termination
3.1. Unless a contract end-date is specified in writing, the Client must provide a notice period of 30 days to cancel ongoing provision of services.
3.2. Once deposit is paid and work has commenced (including pre-project administration/planning), cancellations require 30 days and will forfeit the deposit and any costs incurred to date.
3.3. Small-scale engagements (<2 months and 1-3 team members) can be rescheduled with 30 days’ notice at no charge. Within 30 days: 50% charge. Within 14 days: 100% charge.
3.4. Either party may terminate this agreement at any time due to negligence or gross misconduct.

4. Working conditions
4.1. Hours and Days
4.1.1. Rates quoted are for standard business hours unless otherwise agreed in writing.
4.1.2. Steadfast may choose to work at any hours and days at its own discretion, and this will not impact the agreed upon rate.
4.1.3. The Client may request Steadfast to work specific Public Holidays or outside of reasonable business hours, whether on site or on Steadfast premises, and this will be agreed in advance in writing.
4.1.3.1. Night Shift Loading: +25%
4.1.3.2. Weekend Loading: +50%
4.1.3.3. Public Holiday Loading: +100%
4.2. Travel
4.2.1. Travel to and from Brisbane-based sites is included in the rate quoted.
4.2.2. Travel between sites or workplaces for or on behalf of the client, may be charged back to the Client at the rate of $1.50 per km.
4.2.3. When travel is required to locations outside of Brisbane, the Client is responsible for the cost of flights, car hire and accommodation.
4.2.3.1. The Client may make travel arrangements on our behalf, or Steadfast may make travel arrangements and add the cost to the invoice, plus 10% to cover administration costs.
4.2.3.2. Time for traveling to site will be charged for at the agreed-upon rate.
4.2.3.3. Extended overnight site travel may be liable to a minimum daily rate of 10 hours per day.
4.3. Director-level retainer packages
4.3.1. This package provided the client with flexibility to consult with our Director on an ad-hoc basis, including emails, phone calls and online meetings. Site visits are also possible although the Client is reminded that travel time will be counted towards use of package.
4.3.2. Fair use policy applies.
4.3.2.1. Monthly ongoing: based on approximately 20 hours per month, with the expectation that this varies as needed.
4.3.2.2. Pre-paid hours: to be used within 12 months of commencement.
4.3.2.2.1. An ongoing summary of engagement/activities will be maintained, and Steadfast will advise when 10 hours are left.

5. Provision of materials/equipment
5.1. If specific uniform or PPE (personal protective equipment) is required, the Client is to provide adequate supply to Steadfast.
5.2. If specified or specialist systems or software is required for the performance of services, the Client guarantees to ensure all access and permissions to those systems, including payment of license fees for those systems.
5.3. The Client is to maintain good working order of equipment supplied, including but not limited to laptops, software programs and PPE.
5.4. Steadfast will take all reasonable steps to ensure materials and equipment provided are kept clean and safe, and will report any issues to the Client upon detection.
5.5. Any direct costs incurred (e.g., medicals, travel, equipment hire, accommodation, site-specific inductions) will be charged at cost + 10% administration fee.

6. Intellectual Property
6.1. Intellectual property rights for all content (including but not limited to strategies, plans, software, code, presentations and documents) owned by Steadfast or created by Steadfast during the course of service will remain the property of Steadfast, and the Client acknowledges that nothing in this agreement transfers title in or ownership of any content to the Client.

7. Anti-Competition
7.1. The Client (including employees, sub-contractors and representatives) must not offer nor accept offers of employment from, nor introduce to a related company, subsidiary, or third party, to any of Steadfast’s employees, contractors or any other personnel introduced by Steadfast to the Client during the terms of service, or for a period of 12 calendar months following termination of service without written permission from Steadfast. Any such engagement or introduction, whether for the same or an alternative service, shall be liable to a finder’s fee of between $25,000+GST and up to one years’ salary for each and every occurrence.

8. Our Responsibilities
8.1. Confidentiality
8.1.1. Each party must keep confidential information confidential and not disclose it or allow it to be disclosed to a third party except with the prior written approval of the other parties, or unless required to be disclosed by law.
8.2. Data security and privacy
8.2.1. Each party must take all reasonable steps to ensure the security of data, specifically but not limited to personal data.